eBooks Co-Design Project

Our new web pages can be found at – http://www.jisc-collections.ac.uk/KnowledgeBasePlus/Related-Services-and-Projects/jisc-co-design-programme/eBooks-recommendations/

As part of the Jisc Co-Design programme, the KB+ project team, led by Jisc Collections and supported by the University of Huddersfield, is reviewing the pain points relating to eBooks as reported by academic libraries and their users.


Feedback from the recent Jisc Library Management programme (notably from EBASS25) and through the JUSP and Knowledgebase Plus (KB+) services has confirmed that libraries have continuing and even increasing concerns across the processes involved in the selection, management and delivery of e-books, relating both to back-of-house functions and the end user experience.

Jisc and SCONUL have therefore agreed to undertake a study under the Co-Design programme, reporting February 2014, in order to:

  • Understand the pain points experienced by libraries in terms of admin / management and also user experience in dealing with eBooks in all their guises
  • Identify actions that might be taken at local library, consortium or national levels and in the supply chain to address those pain points – perhaps involving KB+ in some cases


Guided by the SCONUL Shared and Collaborative Services Strategy Group, the review is following a pattern of library consultation and analysis that served the community well in the development of the business case for the KB+ service (2011):

  • Step 1 – Review the variety of supply chain models with which libraries currently interact, ranging from purchase to subscription to open access, covering individual titles and collections, recognizing the trends towards PDA and chapter level options and taking account of the role of new generation library platforms
  • Step 2 – Consult with libraries individually and in groups about the pain points they face in these areas; this will include review of common ground with US and German academic library groups who are partners in the global GOKb initiative
  • Step 3 – Document and synthesise the ‘pain points’ and use cases in a manner that will benefit the participating libraries as well as informing project outcomes
  • Step 4 – Identify areas where the problems are tractable and recommend how and with whom changes might be enabled, locally or ‘above-campus’, and including any opportunities for extending KB+

The project will be reporting to the Co-Design partners, SCONUL and Jisc, in February 2014.

Materials arising form this work will be incrementally posted on the KB+ support website. For background, the initial project scoping document is available for download.


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